This web edition presents Thinking Hats Technologies’ 2020 case study. Product branding and contact details have been updated. The original product descriptions, participant titles, and reported results reflect that publication.
From the 2020 cover
Where the work and assets were
We created breakthrough work + asset management software by actually going where the work and assets were.
Here’s the story behind the first and best work and asset management software specifically designed to provide municipalities with a powerful, intuitive solution that is cost-effective and easy to adopt.
Born in a truck. Not a cubicle.
For years, John Little, CEO of Thinking Hats Technologies, rode shotgun with infrastructure workers in small to medium-sized towns throughout the Southeast. He advised city planners on how to make infrastructure maintenance more efficient. What he learned in those years gave birth to Mavtrek.
Existing systems had big issues.
Every city had some kind of system to organize and prioritize work assignments and keep track of assets. The problem was, many of those systems were a hodgepodge of spreadsheets, Word docs, phone calls, and crossed fingers.
Why not make something that isn’t a giant headache?
John put that question to his team at Thinking Hats. Of course there were already many applications in the category. Some could perform miracles—for those who had a couple of PhDs, millions of dollars, and several years to figure the whole thing out. (After that—smooth sailing!)
Monroe, NC, asked if maybe they could have something better?
To Rob Miller and Emily Belk of Monroe’s Energy Services Department, the massive applications looked like a massive pain. (Also, ugly.) Thinking Hats thought the same.
It started as an app for our 811 service. But Thinking Hats kept expanding the data it collected—and what you can do with that data.
Years of development. Then—a home run.
When Thinking Hats unveiled its beta version of Mavtrek, it was clear they had nailed it. Everything about the software answered an urgent need—and yet, the program was trim and efficient. No unnecessary, obscure functions. Just the power to get things done.
Data went from drip-drip to deluge.
The software allowed us to collect gas meter data easily. We went from having maybe 15 or 20% of that data to about 96%. That data can be used to identify a situation and know what you need to bring to the residence.
These percentages describe how much gas-meter data Monroe reported collecting during the engagement.
Service request
Track customer issues to completion.
Inspections
Manage maintenance inspections.
Work orders
Assign work and track its progress.
From the 2020 case study
Everybody loved it—especially regulators.
The guys going out to fix stuff each day loved how easy it was to crank up Mavtrek, view their jobs for the day, sort them and prioritize. The managers loved that, too—but on top of that, they couldn’t believe how easy it was to generate compliance reports, on those special days when auditors dropped by.
It’s the combination of power, simplicity, and rich information that makes it such a valuable solution.
Ways to view the work
These diagrams are fictional illustrations of the views described in the 2020 publication, not application captures.
Requests overview
Recent activity
- Completed work
- Remaining work
Map view
Work progress
Tasks by status over time
Work overview
- Tasks by status
- Tasks by priority
- Tasks by due status
About the publisher
Thinking Hats Technologies, LLC
Thinking Hats Technologies, LLC is a full software and service firm dedicated to helping utilities, local governments and other organizations improve their operations through the use of modern technologies. Our focus is Geographic Information Systems and we have a long history with platforms such as Esri GIS. Our corporate offices are based in Greensboro, North Carolina, but we have assisted utilities, local governments and private businesses across the United States.
The 2020 publication displayed the Esri Partner Network Silver designation.
For current product capabilities, explore Features.
Contact Thinking Hats Technologies for a demonstration.
The original case study invited readers to contact Thinking Hats Technologies for a free demonstration.
Thinking Hats Technologies, LLC806 Green Valley Road, Suite 200
Greensboro, NC 27408
www.mavtrek.com
336‑936‑4149
sales@mavtrek.com